About Us / Store Info

CONTACT USSTORE HOURSSHIPPING INFORMATIONRETURN POLICYSTORE LOCATION & PICTURES

We offer straight razors, safety razors, hundreds of wet shaving supplies, and restoration services.  We are constantly expanding our offerings, and are enjoying good success – we should be around for years to come!


 

Maggard Razors, LLC was established in October, 2012.  We are a husband and wife team – Brad and Casie Maggard – who have worked hard to realize our dreams of becoming small business owners.

 

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Brad Maggard
After 15 years in the IT field, Brad was finally able to leave his day job in September 2016.  A hobby turned business success story, Brad has been restoring straight razors since February of 2009, and has honed around 4,300 razors (as of January 2017).  Besides performing services, he manages brand acquisition and  high level business operations. He also fills any position in the store when needed.

Casie Maggard
Casie was able to quit her day job in August of 2013 and is now managing store operations full time. Casie is our CFO and handles all aspects of accounting and payroll.  She also keeps our automated inventory systems running, and works on product pages, graphics, inventory.   Maggard wouldn’t run without her!
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Collin Butchart
Collin was added to our team in March of 2014 as head shipper and quality control inspector. He has recently been promoted to eCommerce Shipping Coordinator and Operational Manager. He handles most of the day to day shipping operations and ensures everything runs smoothly. He was a great addition to the team and is part of the reason our shipping is so fast. Collin is not family but we have adopted him as an honorary Maggard. 
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Penny Broome
Penny was added to the Maggard team in Sept 2014. She is one of our e-commerce shipping specialists, our telephone customer service representative, and in charge of pre shave oils.
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Matthew Twiss
Matt was added to the Maggard team in January 2015. He is one of our e-commerce shipping specialists and Stock Manager.
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Dave Costa
Dave joined our team in Sept 2015. Dave takes care of new products, ebay, and product photography.
IMG_9677Dillon McMillon
Dillon joined our team in April of 2016. He is starting off as a shippers assistant and we will see where he goes from there.
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Jerick Timm
Jerick joined our team in May of 2016. Jerick is our new Customer Service Representative. Jerick has been a wetshaver for 3 years now.
 

 

 

 

 

Want to join our team? Submit your resume with cover letter to info@maggardrazors.com. We have a retail shop in downtown Adrian, MI, and have established an online store.

Contact Us

E-mail us directly: info@maggardrazors.com

E-mail is our preferred method of contact so we have a record of what is going on.  Always start here.

Business Address:
Maggard Razors, LLC
124 S. Winter St.
Adrian, MI 49221

*Telephone: 517-920-4674

*At times, it is difficult for us to answer the phone due to helping other customers or trying to get packages out before the postal pick up. This is especially hard for us on Mondays. We apologize. We do prefer email and try to answer promptly but if you please leave a message, we will call back as quickly as possible.

E-mail is our preferred method of contact, which we promptly respond to.

Thank you for your understanding!

 

Store Hours/Phone hours –

Brad is our Straight Razor expert. If you are coming in to see Brad for a Straight Razor, please call or email first to see if he will be in store. Thank you!

Monday 9:00AM –  8:00pm
Tuesday 9:00AM –   5:00pm
Wednesday 9:00AM –   5:00pm
Thursday 9:00AM –  8:00pm
Friday 9:00AM – 8:00pm
Saturday 10:00AM –  5:00pm
Sunday CLOSED for family time

2017-18 Holiday Schedule / Special Hours

2017 Memorial Day (5/29) 9:00am –  12:00pm
2017 Thanksgiving (11/23) CLOSED
2017 Christmas Day (12/25) CLOSED
2018 New Years Day (1/1) CLOSED
2018 Memorial Day (5/28) 9:00am –   12:00pm
2018 Thanksgiving (11/22) CLOSED
2018 Christmas Eve (12/24) CLOSED
2018 Christmas Day (12/25) CLOSED

Shipping Information

Maggard Razors offers free shipping on orders over $75.00 within the USA. In the event that you choose free shipping, Maggard Razors will determine the method of shipping based on the least expensive rate. Maggard Razors will make every effort to ship out orders on the same day placed before 4pm EST Monday-Friday. On Saturday, USPS orders will generally ship if placed before 12pm EST.  Orders will be shipped in the order in which they are received. If it is an unusually busy day your order may be delayed no more than 1 business day.  The only guaranteed delivery time service that Maggard Razors offers is FedEx.   USPS only issues estimated delivery times, and they are not guaranteed.

Overnight Orders  NOTE – FedEx does not pick up OR deliver orders on Saturdays.   FedEx Overnight orders on placed on Friday before 3PM will be delivered Monday.  FedEx Overnight orders placed after 3PM on Friday will be delivered Tuesday).  USPS Express Overnight orders do get picked up on Saturdays, and should arrive on Monday – but USPS does not guarantee their services.

Domestic Orders  Should arrive within 2-3 business days, with the following exception. Sometimes packages are not scanned and can seem to stay in a certain area for a while. Please do not be alarmed. The bar code may have been damaged. Be patient – your package will arrive. If your package does not arrive after *21 calendar days, we will take action to correct the error. Under 13 ounces will ship via First Class with tracking. Over 13 ounces, we ship Priority Mail with tracking. There is No Guarantee on delivery times.

Shipping Address  All orders will be shipped to the “ship to” address entered at checkout. If the “ship to” address is not verifiable by our shipping software we will contact you via email to verify its accuracy. This may delay shipping.  The buyer will be responsible for additional shipping fees if the address provided is undeliverable. If a package can not be delivered and the buyer wants a refund, you will be refunded the purchase price minus the actual shipping costs. In these cases we will have to have received the package back to re-ship, or refund.

*In the event that a package is lost, stolen, or damaged. You agree to fully cooperate and fill out all insurance claim paperwork. Orders will not be reshipped without full cooperation. As soon as we receive the paperwork back we will reship your order. This can be done electronically and will only take a few minutes out of your day. 

International Orders Under We offer Economy International Shipping Services, USPS International First Class shipping services, and USPS Priority International shipping services.   Upon placing an International order, you are agreeing to the following terms and conditions:

1) Economy International Shipping service does not have tracking, and usually arrives in 10-20 calendar days.  However, if a package is held in customs it could take an additional 40 calendar days.  We are not responsible for any packages held by customs or any items confiscated by customs. Maggard Razors is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.  Any claims for lost Economy International packages can not be made until 60 days after the shipping date.

2)  United States First Class International mail usually arrives in 7-15 calendar days. However if a package is held in customs it could take an additional 30 calendar days.  We are not responsible for any packages held by customs or any items confiscated by customs. Maggard Razors is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.  Any claims for lost First Class International packages can not be made until 45 days after the shipping date.

3) United States Priority International mail usually arrives in 7-10 calendar days. However if a package is held in customs it could take an additional 30 calendar days.  We are not responsible for any packages held by customs or any items confiscated by customs. Maggard Razors is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.  Any claims for lost Priority International packages can not be made until 40 days after the shipping date.

In the event that a package is lost, stolen, or damaged. You agree to fully cooperate and fill out all insurance claim paperwork. Orders will not be reshipped without full cooperation. As soon as we receive the paperwork back we will reship your order. This can be done electronically and will only take a few minutes out of your day. 

4) We are not responsible for any packages lost, damaged, or stolen when using a forwarding service.

5) There is NO GUARANTEE on delivery times.

6)  United states postal service prohibits all alcohol based products via air mail. If an international order containing an alcohol based product is placed the item will be removed from the order and the purchase price of the item and any shipping costs associated with the item will be refunded.

7) International addresses are not able to be verified by our shipping software.  The buyer will be responsible for additional shipping fees if the address provided is undeliverable. If a package can not be delivered and the buyer wants a refund, you will be refunded the purchase price minus the actual shipping costs. In these cases we will have to have received the package back to re-ship, or refund.

Maggard Razors requires all international orders over $150.00 to provide additional information to prevent fraud.

Upon placing an order over $150.00 you will receive an email requesting a photo copy of your ID and a photo copy of your credit card with the name and last 4 numbers visible. 

We also require your billing and shipping address to be the same. If they do not match we will ship to the billing address. If this is a problem we will cancel the order. 

We may also require you to call us to give us more information. 

We will hold the order for a week. If we do not hear from you in that time we will refund and cancel the order. 

Thank you for your cooperation. 

APO/FPO Yes! We ship to APO/FPO addresses! Sometimes packages are not scanned and can seem to stay in a certain area for a while. Please do not be alarmed. The bar code may have been damaged or you may have gotten a lazy postal carrier. Be patient your package will arrive. Under 16 ounces will ship via First Class with tracking. Over 16 ounces, we ship Priority Mail with tracking. There is No Guarantee on delivery times.

Return Policy

Damages & Exchanges Your satisfaction is our top priority. If your item is damaged or defective in some way, we will make sure you are taken care of. If your item has a defect or was damaged in shipping please contact us with pictures and a description of the damages within 10 days of arrival and we will arrange for a replacement at no cost to you.

If a problem arises after 10 days, please contact the manufacture directly.

Return Policy

Razors – Unused replaceable blade razors may be returned within 10 days for a full refund less actual shipping cost and a 30 cent  processing fee.

Straight razors, vintage razors, used, or restored razors may be returned within 10 days for a refund less a 20% restocking fee and actual shipping cost.

All other Products – Unused items may be returned within 10 days for a full refund less actual shipping cost Maggard Razors pays.

Used products may not be returned.

Clearance – All sales are final on clearance merchandise.

Samples- All sales are final on samples.

Buyers are responsible for all return shipping charges.

Buyers are responsible for all exchange shipping charges.

Please ship all returns in a box. We are not responsible for damaged items that are returned to us. If an item arrives damaged we will take the appropriate % off of the return. If the item is completely damaged we will not issue a refund. Please take care in packaging returns. Thank you.

TERMS & CONDITIONS

Product Reviews Maggard Razors reserves the right to publish, modify, deny, translate, or display on various media any user submitted content. You also grant Maggard Razors the right to use the name that you submit with such content. You also agree that you own or control all rights to the content you post or submit. Maggard Razors shall have no responsibility and assumes no liability for any content posted by you or anyone else.  

Copyright & Trademarks Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is the property of Maggard Razors and is protected by United States and international copyright laws. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content in whole or in part. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written consent from Maggard Razors.

Product Descriptions and Prices We attempt to describe products featured on this site as accurately as possible. However, we do not warrant that product descriptions or other content of this site is error-free. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. (If you are not completely satisfied with your purchase, you may return it as described in our Return Policy)

Store Location

We are located in downtown Adrian next door to El Chapulin restaurant on S. Maumee Street.   MAGGARD RAZORS, LLC 124 S. Winter St. Adrian, MI  49221

Map to Maggard Razors

 

 

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97 Responses to “About Us / Store Info”

  1. Pete June 6, 2013 at 12:03 am #

    Hi just wondering when you will have the Taylor of Old Bond Street sampler pack of 14 back in stock?
    Thanks and have a good one!

  2. Brad June 6, 2013 at 12:05 am #

    They should be back in stock by Friday, 6/8. Also, watch out for our new 5, 8, 12, and 16-cream BUILD your OWN sample packs! Coming soon!!!!

  3. Casie June 6, 2013 at 12:10 am #

    These should be available tomorrow as soon as DHL drops off our jars!

  4. Roberta Michaels June 13, 2013 at 11:20 pm #

    I want to buy 8 Omega Professional Brushes 10049 so that I can take advantage of the free shipping. I was unable to update the number of brushes. How can I order 8?

    Roberta Michaels

  5. Casie June 14, 2013 at 12:13 pm #

    We do not have 8 of those brushes. We have 1 white, 1 black and 2 red. You have to add them to cart individually but the red you can add two at once.

  6. Joe Karp June 14, 2013 at 2:48 pm #

    Hi. I noticed your safety razors f/s on eBay and would like to know where these are made. I own Merkurs and these look very similar in quality, might be interested in trying one, can’t beat the asking prices!

    Thanks,
    Joe

  7. Brad June 14, 2013 at 3:03 pm #

    Joe,

    Thanks for the comment! Well, as you can expect based on the price, these are sourced from Asia! Not really possible to offer something so inexpensive and have it not come from there

    But, on the bright side, you’ll also be supporting a small family business… (us!)

    Brad Maggard

  8. Arturo M Melero June 14, 2013 at 6:42 pm #

    I see in your Gallery (incredible work!) that you use hex (or, is it star?) assemblies. Do you sell these?, or would you share your supplier?

    Thank you in advance,
    AM

  9. Brad June 15, 2013 at 11:24 am #

    These are actually referred to as “torx” screws. I believe I got them from Texas knife supply…. And honestly I can’t remember what size they were. I believe the threaded barrels are 1/8″. Most razors do not have a pivot hole large enough for these screws. Hopefully you can find them!

  10. Ilija June 26, 2013 at 8:46 pm #

    Hello,
    Do you have a replacement handle for Muhle R41?

    Ilija

  11. Casie June 26, 2013 at 8:47 pm #

    No, I’m sorry. We do not.

  12. bob &deb secor June 29, 2013 at 9:19 pm #

    Brad What a pleasure it was to meet you, to enjoy your wisdom on refinishing razors and shop your store. We look forward to seeing you and your work first hand in a few weeks thanks again.
    Bob and Deb

  13. Brad June 29, 2013 at 9:26 pm #

    It was great to meet you too! It is great when I have the opportunity to meet my customers in person!

  14. Shrooted July 3, 2013 at 12:55 am #

    Hey guys, I just ordered some samples from you guys. I was curious, since you don’t seem to sell single samples of your pre-shaves, if there’s anyway you could let me sample your “Cherry/Vanilla Sandalwood” oil with my purchase….? Also, I just ordered my items and it is quite late on a tuesday night, and since you are closed Wednesday, should I be expecting the call Thursday morning?

  15. Casie July 3, 2013 at 4:28 am #

    I am always in store after 2pm EST to ship the days items so I will get your’s out today. I believe Brads said he could give you a call around 12pm EST for payment if he does not I will call you around 2pm EST. I always throw in a sample of oil so I will make sure your’s is Cherry Sandalwood Vanilla.

  16. bob &deb secor July 17, 2013 at 1:54 pm #

    Brad hope you got my phone message just to underscore your work on my razors was excellent. My son is sending 2 razors that I will be sending your way,
    thanks again for the great work Bob

  17. Brad July 17, 2013 at 2:40 pm #

    I certainly did receive it. Thank you for letting me know that you were happy with the work!

  18. davehclements July 24, 2013 at 6:23 pm #

    enjoy lot’s of the youtubes show’s plus newer idea’s.

  19. Ray Johnson August 3, 2013 at 6:15 pm #

    Brad: I recently bought a vintage 5/8 Goldschmeid razor from you which is a great shaver.
    If you ever restore a french point 5/8 or 6/8, then I would be interested. Thanks

  20. Shawn Maslo August 31, 2013 at 4:33 pm #

    I was looking to order a starter kit,, but you seem to be out of stock on a lot of items. When do you refill your inventory. Key thing that is missing is shaving bowl/ lather bowl. I’m looking to purchase the Parker 22r gunmetal .Thanks for your help.

  21. Casie August 31, 2013 at 4:38 pm #

    Shawn the lady who makes our shaving bowls hurt her hand and is waiting to see if surgery is in her future. You can always pick up a lather bowl at any local store. A salsa bowl or soup mug works great!

  22. Zac September 13, 2013 at 6:40 pm #

    I am about to place an order but before I do I was wondering if you guys offered a military discount. I will make the order either way as I have heard/read great things about this business from Reddit, I just figured I’d ask. Thank you – Zac

  23. Casie September 13, 2013 at 6:42 pm #

    I’m sorry we currently are do not have any discounts.

  24. Shawn Maslo September 20, 2013 at 10:17 am #

    Just wanted to say , Thank you . I am very happy with my purchases, speed of shipping, and the great service i have received for you.

  25. Casie September 20, 2013 at 10:18 am #

    You’re welcome, Shawn!

  26. Dave September 20, 2013 at 6:46 pm #

    I just want to say that I am extremely happy with the service Maggard Razors provides to their customers. I just started using a safety razor a couple of months ago and I am glad that I chose your company for all my shaving supplies. I can’t believe how quickly you’ve shipped my orders. I just received an order today that I made just two days ago. I love the way you include a little something extra with every order. You guys are the best!
    Dave

  27. steve September 25, 2013 at 2:27 pm #

    Do you know when you’ll have the DE89BA11BL back in stock?

  28. Casie September 25, 2013 at 2:28 pm #

    The order was sent out on Friday so I expect it any day now!

  29. Casie September 25, 2013 at 2:59 pm #

    They just got here!

  30. isaac September 26, 2013 at 9:21 am #

    Hello, i am impressed with your Maggard safety razors.
    could i ask for a recommendation of 2 of your more aggressive maggard safety razors that you have?
    i am really hoping for the Maggard MR 10 & MR13 as i want to purchase both of them, but i am hoping that they are your more aggressive razors.

    please let me know,
    isaac

  31. Brad September 26, 2013 at 9:59 am #

    All of our razors shave very similarly — so, if you’re looking for a more aggressive razor than ours, you might have to look elsewhere! Check out the Merkur Futur — even dialed down to “1”, the shave is more aggressive than any of our razors!

  32. Tim September 29, 2013 at 9:15 pm #

    I just got the budget starter kit and it is great!!! The razor is really well made and handsome with a nice weight to it too. I decided to try DE razor saving with your razor and glad I did. First shave was great and no cuts! I got the kit so fast in the mail too. Thanks for the great deal and service. I will be buying more shaving supplies from your company.

    Tim

  33. Frank Rulli October 1, 2013 at 11:22 pm #

    I Recently Got My DOVO straight razor, I Haven’t used it yet because I don’t have a straight razor strop! I was wondering what would be the perfect straight razor stop that you would suggest I use to sharpen my DOVO
    straight razor that I got from you whenever it starts getting dull?

  34. Phil October 11, 2013 at 7:50 pm #

    Can you tell me if the Omega 31064 Banded Boar Shaving Brush will fit in any of the razor/brush stands that you offer? If so, does it hold it from the top of the handle or the knot?

  35. Casie October 11, 2013 at 8:44 pm #

    I can not say for certain since we do not carry that brush, but with a 25mm knot it will most likely fit in this stand

  36. Carol Buchanan October 16, 2013 at 4:20 pm #

    I have two old straight razors that belonged to my dad or grandfather. There were barbers in the family. I read about the barber’s notch, but I think mine may have more than a notch, a broken tip on both. Can I send a photo to see whether I should give them to my nephew “as is” as a curiosity, or restore, if possible?
    Carol

  37. Brad October 16, 2013 at 4:31 pm #

    Carol, I’ll send you an e-mail in a few minutes. If you don’t get it, toss me an e-mail at: maggardrazors@gmail.com and we will discuss! Thanks!

  38. Ryan October 16, 2013 at 8:41 pm #

    I just wanted to drop a line and say how glad I am I found Maggard’s. I stumbled upon a link over on Badger and Blade, and was pleased to see you are a Michigan based business. As we all know Michigan’s economy has not been the best, and I am glad I can give my business to a Mom and Pop store in Michigan. I look forward to many, many more orders from you fine folks!

    Ryan

  39. Brad October 16, 2013 at 8:44 pm #

    Ryan,

    Glad you found us! Feel free to contact us with questions any time!

    Brad Maggard

  40. Jon October 17, 2013 at 2:56 pm #

    Hey do you guys know when you’ll have the MR13 back in stock?

  41. Casie October 17, 2013 at 2:57 pm #

    They are in production as we speak. We are expecting them in about 2 weeks.

  42. Ryan October 20, 2013 at 1:56 pm #

    Just wanted to comment again on what great customer service I received. I placed an order late Wednesday night, had a confirmation email at 8:08 Thursday morning, and it was on my doorstep the next day! Email communications were answered within minutes! Knowing that I can get my package next day could prove to be dangerous for my bank account. I have a feeling I will probably be putting your kid through college, tell me which one you prefer him to attend, and I will send my money directly to them. lol

    The wife and I are planning on making a trip to the store this Wednesday, I can’t wait!

    Thank you again for such great service, lowest prices on the net, and great selection.

    Ryan

  43. David November 22, 2013 at 9:14 pm #

    I just wanted to thank you guys for awesome customer service and a quick turn around on an order placed last Saturday morning. I placed the order a little before 8:00 a.m. and by 8:16 I received a confirmation e-mail saying that my item would be shipped out that day. I also think that it is great that you guys offer samples of products. I have not found another company that offers them. There are so many options for shaving creams out there that I have often been stuck with a tub of shaving cream that I don’t really like the smell for. Thank you guys for your fast service, great selection of items and great prices. You have definitely earned a new customer. Now I just need to find an excuse to come there from NC to check out the shop.

    Keep up the good work guys and thanks again for the quick service and excellent product selection.

    David

  44. Charles January 10, 2014 at 11:24 am #

    I wanted to take a moment to say how wonderful the customer service has been from you all. I also work in the public sector and know how important a good relationship with clients can be. Moments after I placed my order I received a personal e-mail stating the items would be shipped out that day and low and behold they actually were! It was great! While the mail service was delayed one day due to the winter weather I do no hold this store responsible for said delay. Truly, I’m pleased to have been able to support a US and MI business and to have had such a good experience with them. You rock Maggard and I look forward to doing more business with you in the future!!!

    A++

    Cheers,

    -Charles

  45. Joseph January 20, 2014 at 4:49 pm #

    I just wanted to take a minute and say thank you for the great products and compliment you on having a wonderful website. As a Yooper from way up in da Soo, I was extremely happy to find a Michigan based shop that has such wonderful products! Your sampler packs are awesome and I cant wait to get more! Thanks again!

  46. Guisseppe January 21, 2014 at 9:32 pm #

    Thank you Maggard Razors. Just got my DE razor blade sample pack. Being able to choose which blades you want is a huge deal. One that is personal to each individual. Your site is the only one I have seen that offers this. I am telling everyone I know in the shave world to go to Maggard Razors.

  47. Jesse Smith January 22, 2014 at 2:21 am #

    I recently ordered a blade sampler pack. Many sites offer sampler packs, but I chose Maggard Razors because rather than having a predetermined sampler pack, you allow the customer to create their own. After the order, I was kept informed on the status of my order by email. I knew my order had been submitted, processed, and shipped with tracking number. The order arrived very quickly. You’ve got your priorities in the right place and you execute the sale flawlessly. I look forward to placing more orders.

  48. Michael Pacheco January 28, 2014 at 4:24 pm #

    Hello Brad and Casie. Prior to reading your “About Us” I had already made my purchase. Although I submitted my order on family night(Sunday), I received a confirmation email from Casie informing me that my package would be shipped that fallowing Tuesday. To my surprise I received my tracking number the next day on Monday and waited in anticipation. I received my order 3 days later on Thursday. Thank you for the suburb customer service. I look forward to doing future business with you both, take care.

  49. Dan Churry February 27, 2014 at 7:28 pm #

    WOW!! What fantastic people to work with. Let me say that I found Maggard Razors by accident. Was looking for shaving cream samples to test in order to find several that I like, without buying the whole tube first. This company gives the consumer alot of options and choices in selecting blade and shaving cream samples. They are also very competitive on their prices. I have checked out 10 different shaving supply sites, and have found only 1 other site that has the shaving cream samples you can select. Casie responds quickly about inquiries and order information. The items I ordered were packaged and sealed well, and sent quickly. It arrived in a few days. If you are looking for a company that has a great selection of products, great prices, gives you options for sample packs and has superb customer service practices……. This is the place to shop. By the way, I ordered 3,in stock, shaving cream samples from another supplier on the same day, it hasn’t been sent or filled according to their website. It’s been 3 days and no correspondence about the order.

  50. Joe I July 15, 2014 at 5:54 pm #

    So close goin to gun lake tonight and off to your place in the morning, I can’t wait see ya soon.

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