About Us / Store Info

CONTACT USSTORE HOURSSHIPPING INFORMATIONRETURN POLICYSTORE LOCATION & PICTURES

We offer straight razors, safety razors, thousands of wet shaving supplies, and restoration services.  We are constantly expanding our offerings, and are enjoying good success – we should be around for years to come!


 

Maggard Razors, LLC was established in October, 2012.  We are a husband and wife team – Brad and Casie Maggard – who have worked hard to realize our dreams of becoming small business owners.

 


Brad Maggard
After 15 years in the IT field, Brad was finally able to leave his day job in September 2016.  A hobby turned business success story, Brad has been restoring straight razors since February of 2009, and has honed 5,500+ razors (as of mid 2020).  Besides performing services, he manages brand acquisition and  high level business operations. He also fills any position in the store when needed.

Casie Maggard
Casie was able to quit her day job in August of 2013 and is now managing store operations full time. Casie is our CFO and handles all aspects of accounting and payroll.  She also keeps our automated inventory systems running.
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Jerick Timm
Jerick joined our team in May of 2016 and was promoted to Ecommerce Fulfillment Manager in September 2018.   He has been wet shaving since 2012.

Collin Butchart
Collin started working for us in February 2014, and briefly left us for a period in 2018-19 but is now back.  Collin is responsible for purchasing and inventory management.
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Penny Broome
Penny was added to the Maggard team in Sept 2014. She is one of our e-commerce shipping specialists, our telephone customer service representative, and in charge of pre shave oils.
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Matthew Twiss
Matt was added to the Maggard team in January 2015. He is one of our e-commerce shipping specialists
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Dave Costa
Dave joined our team in Sept 2015. Dave takes care of new products, ebay, and product photography.
Ryan Schoonover
Ryan joined our order fulfillment team in June 2017.  He also works with Brad on marketing materials and video editing.
Jon Arnold
Jon joined our team in September 2018 and handles the back of the house (stocking/receiving)
 Ryan Zenk
Ryan joined our fulfillment team in Febrary 2020, and is picking orders full time
 Brendan Owens
Brendan works part time as an order picker when he isn’t goofing off attending college full time
 

 

Want to join our team? Submit your resume with cover letter to info@maggardrazors.com

Contact Us

E-mail us directly: info@maggardrazors.com

E-mail is our preferred method of contact so we have a record of what is going on.  Always start here.

Business Address:
Maggard Razors, LLC
124 S. Winter St.
Adrian, MI 49221

*Telephone: 517-920-4674        (Voicemail Only until further notice)

NOTICE:  Due to extremely limited staffing during the COVID-19 pandemic, we are unable to answer product related questions on the phone or take phone orders.  ALL PRODUCT related questions MUST be directed to our e-mail address info@maggardrazors.com, and all orders MUST be placed on our website.  This is necessary in order to provide our customers with speedy order processing

*At times, it is difficult for us to answer the phone due to helping other customers or trying to get packages out before the postal pick up. This is especially hard for us on Mondays and any new release days. We apologize. We do prefer email and try to answer promptly but if you please leave a message, we will call back as quickly as possible.

E-mail is our preferred method of contact, which we promptly respond to.

Thank you for your understanding!


Store Hours

Note:  Phone Hours are  Mon-Fri  9:30AM – 4:30PM EST

Brad is our Straight Razor expert. If you are coming in to see Brad for a Straight Razor, please email first to see if he will be in store. Thank you!

Monday 9:00AM –  5:30pm
Tuesday 9:00AM –  5:30pm
Wednesday 9:00AM –  5:30pm
Thursday 9:00AM –  5:30pm
Friday 9:00AM –  5:30pm
Saturday 9:00AM –  3:30pm
Sunday CLOSED for family time
First Friday
Each Month
9:00AM – 8:00pm
Evenings EMAIL FOR APPT.

2018-19 Holiday Schedule / Special Hours

2019 Memorial Day (5/27)  9:00am –  12:00pm
2019 Maggard Meet 6/1*

*Note: in-store service will be severely impacted.  Waiting for service/checkout is to be expected.
12:00pm –  6:00pm
2019 Nov 28 – Thanksgiving CLOSED
 2019 – Dec 7 – Employee Party 9:00am –  12:00pm
2019 Dec 24 – Christmas Eve CLOSED
2019 Dec 25 – Christmas Day CLOSED
2020 Jan 1 – New Years Day CLOSED
2020 May 25 – Memorial Day 9:00am –  12:00pm

Shipping Information

Maggard Razors will make every effort to ship out orders on the same day placed before 12pm EST Monday-Friday. On Saturday, most parcels should ship if placed before 10am EST – otherwise it will ship the following Monday.  Orders will be shipped in the order in which they are received. If it is an unusually busy day your order may be delayed no more than 1 business day.  The only guaranteed delivery time service that Maggard Razors offers is FedEx, so if you need an order arrival guaranteed, select a FedEx 2-day or Overnight method.   USPS only issues estimated delivery times, and they are not guaranteed.

Overnight Orders  NOTE – FedEx does not pick up OR deliver orders on Saturdays.   FedEx Overnight orders on placed on Friday before 3PM will be delivered Monday.  FedEx Overnight orders placed after 3PM on Friday will be delivered Tuesday).  USPS Express Overnight orders do get picked up on Saturdays, and should arrive on Monday – but USPS does not guarantee their services.

Domestic Orders  Should arrive within the following estimated time ranges:

  • USPS First Class:  1-5 days
  • USPS Priority:  2-3 days
  • FedEx Overnight: 1 day, Guaranteed* (no Saturday delivery or pickup)
  • FedEx 2-day:  2 days, Guaranteed*
  • FedEx Ground: 2-6 days

FedEx does not deliver to PO boxes   If you select a FedEx guaranteed service and then provide a US Post office box address, we will change the shipping method to USPS and your parcel will not have a delivery guarantee.

FedEx 2-Day Delivery Times
FedEx doesn’t consider Saturday a normal business day unfortunately.  However – we do have Saturday delivery for Thursday shipped parcels.  parcels that go out on Friday unfortunately do not include Saturday or Sunday  as working business days.  Therefore, parcels we ship on various days of week will arrive as follows:

Monday -> Wednesday
Tuesday -> Thursday
Wednesday -> Friday
Thursday -> Saturday
Friday -> Tuesday
Saturday -> Tuesday
Sunday -> Wednesday

*FedEx Delivery Guarantees  If you select a FedEx service (2-day Guaranteed or Overnight), and the parcel transit time takes longer than the service guarantees, you will be compensated  with a store credit equaling either $5.00 or the actual amount that you paid for shipping, whichever is larger.   The guarantee only applies to transit time — not from the time that you place the order.  There are times we are overwhelmed with orders and require additional processing time.  For parcels that never arrive, we ask for 15 calendar days and 5 days of tracking inactivity before we take action to correct the error by re-shipping the order at our expense if necessary.

Tracking Sometimes packages are not scanned and can seem to stay in a certain area for a while. Please do not be alarmed. The bar code may have been damaged or it may have missed a checkpoint scan. Be patient – your package will arrive.

USPS Delays If your package ships with a USPS service, and does not arrive after *21 calendar days and 5 days of tracking inactivity, we will take action to correct the error by re-shipping the order at our expense if necessary.  Maggard Razors makes no guarantee on USPS delivery times.

Shipping Address  All orders will be shipped to the “ship to” address entered at checkout. If the “ship to” address is not verifiable by our shipping software we will contact you via email to verify its accuracy. This may delay shipping.  The buyer will be responsible for additional shipping fees if the address provided is undeliverable. If a package can not be delivered and the buyer wants a refund, you will be refunded the purchase price minus the actual shipping costs. In these cases we will have to have received the package back to re-ship, or refund.

*In the event that a package is lost, stolen, or damaged. You agree to fully cooperate and fill out all insurance claim paperwork if necessary. Orders will not be reshipped without full cooperation.

International Orders Under We offer Economy International Shipping Services, USPS International First Class shipping services, and USPS Priority International shipping services.   Upon placing an International order, you are agreeing to the following terms and conditions:

1) Economy International Shipping service does not have tracking, and usually arrives in 10-20 calendar days.  However, if a package is held in customs it could take an additional 40 calendar days.  We are not responsible for any packages held by customs or any items confiscated by customs. Maggard Razors is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.  Any claims for lost Economy International packages can not be made until 60 days after the shipping date.  For Chile, Italy, Spain, Turkey and Russia – 75 days after the shipping date. 

2)  United States First Class International mail usually arrives in 7-15 calendar days. However if a package is held in customs it could take an additional 30 calendar days.  We are not responsible for any packages held by customs or any items confiscated by customs. Maggard Razors is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.  Any claims for lost First Class International packages can not be made until 45 days after the shipping date.  For Chile, Italy, Spain, Turkey and Russia – 60 days after the shipping date. 

3) United States Priority International mail usually arrives in 7-10 calendar days. However if a package is held in customs it could take an additional 30 calendar days.  We are not responsible for any packages held by customs or any items confiscated by customs. Maggard Razors is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.  Any claims for lost Priority International packages can not be made until 40 days after the shipping date.

4) If your shipping address changes during the lost package claim window you will not be eligible for a reshipment of your order.

In the event that a package is lost, stolen, or damaged. You agree to fully cooperate and fill out all insurance claim paperwork if it is necessary. Orders will not be reshipped without full cooperation. As soon as we receive the paperwork back we will reship your order. This can be done electronically and will only take a few minutes out of your day. 

5) We are not responsible for any packages lost, damaged, or stolen when using a forwarding service.

6) There is NO GUARANTEE on International delivery times.

7)  United states postal service prohibits all alcohol based products via air mail. If an international order containing an alcohol based product is placed the item will be removed from the order and the purchase price of the item and any shipping costs associated with the item will be refunded.

8) International addresses are not able to be verified by our shipping software.  The buyer will be responsible for additional shipping fees if the address provided is undeliverable. If a package can not be delivered and the buyer wants a refund, you will be refunded the purchase price minus the actual shipping costs. In these cases we will have to have received the package back to re-ship, or refund.

Maggard Razors requires all international orders over $150.00 to provide additional information to prevent fraud.

Upon placing an order over $150.00 you will receive an email requesting a photo copy of your ID and a photo copy of your credit card with the name and last 4 numbers visible. 

We also require your billing and shipping address to be the same. If they do not match we will ship to the billing address. If this is a problem we will cancel the order.   We may also require you to call us to give us more information.   We will hold the order for a week. If we do not hear from you in that time we will refund and cancel the order.   Thank you for your cooperation. 

APO/FPO Yes! We ship to APO/FPO addresses! Sometimes packages are not scanned and can seem to stay in a certain area for a while. Please do not be alarmed.  Be patient your package will arrive. Under 16 ounces will ship via First Class with tracking. Over 16 ounces, we ship Priority Mail with tracking. There is No Guarantee on delivery times.

Return Policy

Damage:  If your item is damaged or defective in some way, we will make sure you are taken care of.   Please contact us with pictures and a description of the damages within 10 days of arrival and we will arrange for appropriate compensation or a replacement at no cost to you.

Defects:  If your item has a defect please contact us with pictures and a description of the defect within 10 days of arrival and we will arrange for appropriate compensation or replacement. If a problem arises after 10 days, please contact the manufacture directly.

Return Policy

Razors – Unused replaceable blade razors may be returned within 10 days for a full refund* or store credit

Straight razors, vintage razors, used, or restored razors may be returned within 10 days for a refund* or store credit less a 20% restocking fee

All other Products – Unused items may be returned within 10 days for a full refund* or store credit.

For orders that qualified for free or reduced shipping, if a return causes the resulting total order size to be under the free shipping threshold (currently $45.00), the actual cost of shipping we paid will be reduced from your refund.  For EDGE Members, if a return causes your order total size to be under $45.00, we will reduce half the cost of shipping from your refund.

Used products may not be returned.

Clearance – All sales are final on clearance merchandise.
Samples- All sales are final on samples.

Buyers are responsible for all return shipping charges.
Buyers are responsible for all exchange shipping charges.

Please ship all returns in a box. We are not responsible for damaged items that are returned to us. If an item arrives damaged we will take the appropriate % off of the return. If the item is completely damaged we will not issue a refund. Please take care in packaging returns. Thank you.

TERMS & CONDITIONS

Product Reviews Maggard Razors reserves the right to publish, modify, deny, translate, or display on various media any user submitted content. You also grant Maggard Razors the right to use the name that you submit with such content. You also agree that you own or control all rights to the content you post or submit. Maggard Razors shall have no responsibility and assumes no liability for any content posted by you or anyone else.  

Copyright & Trademarks Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is the property of Maggard Razors and is protected by United States and international copyright laws. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content in whole or in part. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written consent from Maggard Razors.

Product Descriptions and Prices We attempt to describe products featured on this site as accurately as possible. However, we do not warrant that product descriptions or other content of this site is error-free. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. (If you are not completely satisfied with your purchase, you may return it as described in our Return Policy)

Store Location

We are located in downtown Adrian next door to El Chapulin restaurant on S. Winter Street.

MAGGARD RAZORS, LLC
124 S. Winter St.
Adrian, MI  49221

Map to Maggard Razors

 

 

81 Responses to “About Us / Store Info”

  1. Tim February 29, 2020 at 12:56 pm #

    I purchased an Omega 622 shaving brush several yrs ago from you. When will you have this brush back in stock? I have been on the waiting list for awhile.

    What Omega brush is closest to the 622 that you would recommend and is in stock? Any other Super Badger brushes in this price range or up to $100 like the 622 that you would recommend ?

    Thanks,
    Tim

  2. C. Vinay November 25, 2019 at 11:21 am #

    Just a quick thanks and to compliment your outstanding costumer service and great products.. I had an issue with my order (Shipping company’s fault) and Maggardsrazors took care of it right away.
    Ill be a costumer for a while and happy to recommend your business again.

  3. Martin Woody August 28, 2019 at 12:24 pm #

    Brad & Team,
    I walked into your store after have visited your website many times. I have to say I was like a kid in a candy store. Your store layout, staff assistance, and the personal time Brad took with me discussing DE razor options for head shaving sold me on your company. Thanks so much!

  4. Raymond Davis August 22, 2019 at 5:14 pm #

    I’m interesting in purchasing The Ikon OSS 95 mm safety razor handle stainless steel

  5. G June 20, 2019 at 6:38 pm #

    I visited the store and found it to be very clean and well organized. The sales people were very helpful and allowed me to take all the time I needed to browse. I was very happy I could walk in an shop. Will be going back and sharing my experience with all my friends.

  6. michael June 3, 2019 at 11:04 am #

    to whom it may concern, my wife and a i went to the shave meet. we drive from nys 9 hrs. it was great the store was better than the pictures on line. the meet was everything you said it would be and better send out the meet e mails was great the chom burger place was great nice town. great old buildings not some run of mill strip mall. people were great i met and in store nice hotel near everthing.got and you had great prizes just let you know thanks a custormer for life and will go to a few others if you have them mike

  7. Bård Årsteinvåg March 6, 2019 at 7:46 am #

    I got a package in the post box today my Rockwell 6c arrived . I have tried it and love it ❤️ Think it’s going to be my favorite go to razor .
    And dearest brothers and sisters at Maggard Razors, u have a very good reputation among the people on the scandinavian shave groups and i can see why. Quick and good services at great prices. This was my first order from Maggards but it wouldn’t be the last
    Happy to ya all
    Bård

  8. Korey peters December 17, 2018 at 6:41 am #

    Awesome store all the people are very helpful and are willing to take the time to Anyang questions you have even if you are only looking for a tub of soap best customer service I have experienced in a long time

  9. Alfred November 27, 2018 at 7:19 am #

    I just have to say, you guys really did an excellent job with your pre-Black Friday, Black Friday and Cyber Monday sales!!! And I’m not just talking about the great discounts, but the amazingly fast delivery! I ordered some stuff on Thursday and then again on Friday, and both packages were in my mail box on Monday — and I live more than a few states away!!! I’m not sure how you managed that kind of speed, but as a fellow small business owner, I am IMPRESSED.

    Kudos to you and your team. I always enjoy shopping with you folks and I hope to one day make the pilgrimage to your store. Keep up the great work!

  10. walkerballard November 10, 2018 at 1:10 pm #

    Absolutely love this company. Website is so easy to use. Everything seems so professional. I love when I get a package and it is wrapped and packaged so well. It’s one of the best feelings ever! Thanks Maggardrazors!

  11. koosk53 September 15, 2018 at 11:48 am #

    Hi.

    I just wanted to say a big thank-you. I received my order today, the 15th of September and wanted to compliment you on not only a speedy delivery, but a fantastic Shipping Rate too.
    It’s ironic that Barrister & Mann don’t ship outwith the USA and Canada, so thank-you for doing it for them.
    I’m so looking forward to trying the Seville shaving soap.
    All the best from Steven McCue in Scotland.
    By the way…That is one hell of a store you’ve got there.

  12. Michael Rosa June 8, 2018 at 5:41 pm #

    Maggard Razors offers free shipping on orders over $45.00 to Brazil ? I need to know because I wanna do one order .

    (Maggard Razors Reply: No, unfortunately, only to the USA. That said, our International rates are the lowest in the market!)

  13. Whistle Pig April 27, 2018 at 7:58 pm #

    Don’t we love it when we find a business that we love doing business with?!!! That’s Maggard Razors! While new to the joys of wet shaving and exploring the many possibilities of that experience, I’ve discovered MR. My findings to date …

    1. GREAT customer service via the internet, doing a terrific job of making the impersonal personal. Easy to use website, good visuals and descriptions, and

    2. GREAT delivery. Purchases are accurate, correctible when errors and toe-stubs (mine, not theirs) occur.

    3. GREAT timing on receiving product that is well packaged.

    4. GREAT communication that is easy. Get the idea there are real people, passionate about their products and getting those into customer homes and hands ASAP.

    5. GREAT differentiation in what seems to be an increasingly crowded market place. Get a sense this is an enterprise committed to being there long-term, with a thoughtful, well-conceived business plan. Why is that important? Well, in terms of developing a trustworthy, reliable relationship with shop keepers, that is noteworthy. Hoping to be in a healthy, good customer-conveyor partnership for many years to come. With many hobbyists, who might make good soap, that is a great added value.

    Here’s to happy shaving and a GREAT association between Whistle Pig and Maggard Razors!

  14. Jacob Martinez March 22, 2018 at 4:55 am #

    An incredible store with great service. I’m fortunate enough to live close to Maggard’s and was able to browse through the store. Brad and Jerick were both there, both were friendly and helpful, but gave me room to wander the store smelling different scents and checking things out without feeling rushed. They also spent time listening to what things I liked, and making (spot on) recommendations for other products I may want to try. Wherever you have been getting shaving products from, you should feel comfortable giving Brad and Co. a shot. They clearly bring a great deal of passion and commitment to providing the best service possible to their customers.

  15. Pete March 5, 2018 at 7:44 pm #

    I am a new customer of just a few months, I live in Canada and just love this store
    The prices and shipping costs are FARRRRR better than the same type of store in Canada
    I will be a life long customer, even with the Canadian – USA exchange rate I still save a bundle.

    Keep up the Great work team Maggard, looking forward to all my future purchases

    Pete

  16. novicz June 17, 2017 at 9:22 am #

    Thanks for the great service! In the future I will use services of your shop. My wish is often to update and add products.

  17. Kevin May 22, 2017 at 7:18 am #

    Just wanted to say THANK YOU for the great 2017 shave meet. I had a wonderful time!. It was so nice to meet Brad, Casie and the gang. Everyone was so friendly and helpful! Picked up some great new products I’m starting to use. Love the London Barbershop line of soap and aftershave. I will continue to be a loyal customer!

  18. John Alfano March 29, 2017 at 4:20 pm #

    Brad,Casie,and staff at Maggard razors are very professional nice selection of products just wanted to say thank you to a great group of people and will always order from you great to deal with a small business so ever one give them a chance and you to will see the great service you get not like the big box stores or big websites small family business is what keeps america going great company A++++ fast shipping A +++++++

  19. Scott February 28, 2017 at 7:06 pm #

    Nice selection of products, even nicer selection of people. I like the way there is a name on every invoice. These folks are top-notch.

  20. Terry Bias January 20, 2017 at 12:12 pm #

    I ordered a vintage Beau Brummel straight razor from Maggard Razors.

    The razor was shipped promptly, in fact it was in the mail before noon. It was packed extremely well and the razor looks even better in my hands than it did on their web site.

    I will be ordering from Maggard razors again.

  21. John January 7, 2017 at 5:04 pm #

    I just wanted to say Maggard razors really has been awesome to me, i started off purchasing a straight razor off of a different website, i contacted Maggard Razors for honing, I was then informed of the poor quality of the straight razor and begun a lengthy return process from the other website and finally got a full refund using paypal. After getting my money back, i returned to Maggard razors , purchased the new slant head they have for sale and a handle and some other great items. The service here is top knotch and i hope they are around for a long time to come. I plan on shopping here in the future as well. An bought my brother some awesome beard balm as a gift. 5 stars all the way around for this company !

  22. David December 28, 2016 at 3:52 pm #

    Took a trip Maggard Rasors from Windsor, Canada with my brother. They have a great selection and very friendly staff. We were like kids in a candy store. It was good to see and feel all the all different products (brushes and razors) and scented soaps before buying. We are going to make this an annual trip during the holidays. Thanks for your help Brad.

  23. Tom December 27, 2016 at 5:09 am #

    Thanks so much for my recent order!!! Y’all made my Christmas great.

  24. Megan December 15, 2016 at 11:00 am #

    Absolutely AWESOME customer service! They answer emails really quickly and took care of my shipping question immediately. I would 100% recommend buying from this site/store!!

  25. DougO December 12, 2016 at 3:58 pm #

    Just received another order from Maggards. Super fast shipping and fantastic merchandise every time. You are the best!

  26. artlogon December 4, 2016 at 5:03 pm #

    Went in this past week. Attended by Brad himself, and were very patient with me, taking a whiff at EVERY available soap there was and helped me on choosing the soaps I wanted. Will definitely be there again the next time I’m in Detroit.

    Hey, He even told me what route to take, even faster than google maps…LOL!!!!

  27. frank delarionda October 31, 2016 at 6:08 pm #

    thank you so much for fast!!!! fast!!! shipping, got my order in 2 and a half days WOW!!!! great packaging too thanks again maggards

  28. john October 5, 2016 at 9:31 am #

    I just started shaving with a double edge in August. Since then I placed a number of orders with Maggards and have called in for assistance a couple of times. Their service is second to none – it is just incredible. I plan to be a customer for a long time.

  29. twinmtj2 September 23, 2016 at 10:01 pm #

    Just placed another order. I’m going to upgrade a razor with one of your handles. You are my shaving supplier now. Service and shipping are great. With the products you carry I have no reason to go anywhere else. I wish I was closer – I would love to visit your store.

    Mike Johnson

  30. Wayne September 12, 2016 at 4:44 pm #

    I have just received my third order from Maggard Razors and I wanted to let you all know how happy I have been with your great service and great product selection. You have earned my business until I get too old and feeble to shave myself, which I hope won’t be too soon. I wish I lived close enough to visit. Keep up the great work.

  31. rudross August 20, 2016 at 5:55 am #

    Добрый день! товар получил. Очень доволен.
    Спасибо большое. Удачи Вам!!!
    С уважением,
    Рудольф.
    Good afternoon! Goods received. Very satisfied.
    Thank you so much. Good luck to you!!!
    Regards,
    Rudolph.

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