About Us / Store Info

CONTACT USSTORE HOURSSHIPPING INFORMATIONRETURN POLICYSTORE LOCATION & PICTURES

We offer straight razors, safety razors, hundreds of wet shaving supplies, and restoration services.  We are constantly expanding our offerings, and are enjoying good success – we should be around for years to come!


 

Maggard Razors, LLC was established in October, 2012.  We are a husband and wife team – Brad and Casie Maggard – who have worked hard to realize our dreams of becoming small business owners.

 

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Brad Maggard
After 15 years in the IT field, Brad was finally able to leave his day job in September 2016.  A hobby turned business success story, Brad has been restoring straight razors since February of 2009, and has honed around 4,300 razors (as of January 2017).  Besides performing services, he manages brand acquisition and  high level business operations. He also fills any position in the store when needed.

Casie Maggard
Casie was able to quit her day job in August of 2013 and is now managing store operations full time. Casie is our CFO and handles all aspects of accounting and payroll.  She also keeps our automated inventory systems running, and works on product pages, graphics, inventory.   Maggard wouldn’t run without her!
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Collin Butchart
Collin was added to our team in March of 2014 as head shipper and quality control inspector. Currently, he is our eCommerce Shipping Coordinator and Fulfillment Manager. He handles most of the day to day shipping operations and ensures everything runs smoothly. He was a great addition to the team and is part of the reason our shipping is so fast. Collin is not family but we have adopted him as an honorary Maggard. 
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Penny Broome
Penny was added to the Maggard team in Sept 2014. She is one of our e-commerce shipping specialists, our telephone customer service representative, and in charge of pre shave oils.
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Matthew Twiss
Matt was added to the Maggard team in January 2015. He is one of our e-commerce shipping specialists and Stock Manager.
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Dave Costa
Dave joined our team in Sept 2015. Dave takes care of new products, ebay, and product photography.
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Jerick Timm
Jerick joined our team in May of 2016. Jerick is our Customer Service Representative. Jerick has been a wetshaver for 5 years now.
Sue Klann
Sue joined our order fulfillment team in June 2017. She ships like a mad woman!

Ryan Schoonover
Ryan joined our order fulfillment team in June 2017.  He also works with Brad on marketing materials and video editing.
 

 

Want to join our team? Submit your resume with cover letter to info@maggardrazors.com

Contact Us

E-mail us directly: info@maggardrazors.com

E-mail is our preferred method of contact so we have a record of what is going on.  Always start here.

Business Address:
Maggard Razors, LLC
124 S. Winter St.
Adrian, MI 49221

*Telephone: 517-920-4674        (Mon-Fri  9:30AM – 4:30PM EST)

*At times, it is difficult for us to answer the phone due to helping other customers or trying to get packages out before the postal pick up. This is especially hard for us on Mondays and Saturdays. We apologize. We do prefer email and try to answer promptly but if you please leave a message, we will call back as quickly as possible.

E-mail is our preferred method of contact, which we promptly respond to.

Thank you for your understanding!


Store Hours (Starting Apr 30)

Note:  Phone Hours are  Mon-Fri  9:30AM – 4:30PM EST

Brad is our Straight Razor expert. If you are coming in to see Brad for a Straight Razor, please email first to see if he will be in store. Thank you!

Monday 9:00AM –  5:30pm
Tuesday 9:00AM –  5:30pm
Wednesday 9:00AM –  5:30pm
Thursday 9:00AM –  5:30pm
Friday 9:00AM –  5:30pm
Saturday 9:00AM –  3:30pm
Sunday CLOSED for family time
First Friday
Each Month
9:00AM – 8:00pm
Evenings EMAIL FOR APPT.

2018-19 Holiday Schedule / Special Hours

2018 Thanksgiving (11/22) CLOSED
2018 Christmas Eve (12/24) CLOSED
2018 Christmas Day (12/25) CLOSED
2018 New Years Day (1/1) CLOSED
2019 Memorial Day (5/27) 9:00am –  12:00pm
2019 Maggard Meet (Likely 6/1) ??  ??
2019 Thanksgiving (11/28) CLOSED
 2019 Christmas Eve (12/24) CLOSED

Shipping Information

Maggard Razors offers free shipping on orders over $45.00 within the USA. In the event that you choose free shipping, Maggard Razors will determine the method of shipping based on the least expensive rate. Maggard Razors will make every effort to ship out orders on the same day placed before 12pm EST Monday-Friday. On Saturday, if we choose to ship USPS (lighter weight orders), it willship if placed before 12pm EST – otherwise it will ship the following Monday.  Orders will be shipped in the order in which they are received. If it is an unusually busy day your order may be delayed no more than 1 business day.  The only guaranteed delivery time service that Maggard Razors offers is FedEx, so if you need an order arrival guaranteed, do not select the Free Shipping method.   USPS only issues estimated delivery times, and they are not guaranteed.

Overnight Orders  NOTE – FedEx does not pick up OR deliver orders on Saturdays.   FedEx Overnight orders on placed on Friday before 3PM will be delivered Monday.  FedEx Overnight orders placed after 3PM on Friday will be delivered Tuesday).  USPS Express Overnight orders do get picked up on Saturdays, and should arrive on Monday – but USPS does not guarantee their services.

Domestic Orders  Should arrive within the following estimated time ranges:

  • USPS First Class:  1-5 days.
  • FedEx Smart Post: 2-6 days.
  • USPS Priority:  2-3 days.
  • FedEx Overnight: 1 day. (no Saturday delivery or pickup)
  • FedEx 2-day:  2 days (no Saturday delivery or pickup)
  • FedEx Express Saver: 2-3 days.
  • FedEx Ground: 2-6 days.

Sometimes packages are not scanned and can seem to stay in a certain area for a while. Please do not be alarmed. The bar code may have been damaged. Be patient – your package will arrive. If your package ships with one of the above shipping method, and does not arrive after *21 calendar days and 5 days of tracking inactivity, we will take action to correct the error at our expense if necessary.  Maggard Razors makes no guarantee on USPS or FedEx Smartpost delivery times.

Shipping Address  All orders will be shipped to the “ship to” address entered at checkout. If the “ship to” address is not verifiable by our shipping software we will contact you via email to verify its accuracy. This may delay shipping.  The buyer will be responsible for additional shipping fees if the address provided is undeliverable. If a package can not be delivered and the buyer wants a refund, you will be refunded the purchase price minus the actual shipping costs. In these cases we will have to have received the package back to re-ship, or refund.

*In the event that a package is lost, stolen, or damaged. You agree to fully cooperate and fill out all insurance claim paperwork. Orders will not be reshipped without full cooperation. As soon as we receive the paperwork back we will reship your order. This can be done electronically and will only take a few minutes out of your day. 

International Orders Under We offer Economy International Shipping Services, USPS International First Class shipping services, and USPS Priority International shipping services.   Upon placing an International order, you are agreeing to the following terms and conditions:

1) Economy International Shipping service does not have tracking, and usually arrives in 10-20 calendar days.  However, if a package is held in customs it could take an additional 40 calendar days.  We are not responsible for any packages held by customs or any items confiscated by customs. Maggard Razors is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.  Any claims for lost Economy International packages can not be made until 60 days after the shipping date.  For Italy, Spain, and Russia – 75 days after the shipping date. 

2)  United States First Class International mail usually arrives in 7-15 calendar days. However if a package is held in customs it could take an additional 30 calendar days.  We are not responsible for any packages held by customs or any items confiscated by customs. Maggard Razors is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.  Any claims for lost First Class International packages can not be made until 45 days after the shipping date.  For Italy, Spain, and Russia – 60 days after the shipping date. 

3) United States Priority International mail usually arrives in 7-10 calendar days. However if a package is held in customs it could take an additional 30 calendar days.  We are not responsible for any packages held by customs or any items confiscated by customs. Maggard Razors is also not responsible for any duty, taxes, or additional fees charged by the recipients mailing service or government.  Any claims for lost Priority International packages can not be made until 40 days after the shipping date.

4) If your shipping address changes during the lost package claim window you will not be eligible for a reshipment of your order.

In the event that a package is lost, stolen, or damaged. You agree to fully cooperate and fill out all insurance claim paperwork. Orders will not be reshipped without full cooperation. As soon as we receive the paperwork back we will reship your order. This can be done electronically and will only take a few minutes out of your day. 

5) We are not responsible for any packages lost, damaged, or stolen when using a forwarding service.

6) There is NO GUARANTEE on delivery times.

7)  United states postal service prohibits all alcohol based products via air mail. If an international order containing an alcohol based product is placed the item will be removed from the order and the purchase price of the item and any shipping costs associated with the item will be refunded.

8) International addresses are not able to be verified by our shipping software.  The buyer will be responsible for additional shipping fees if the address provided is undeliverable. If a package can not be delivered and the buyer wants a refund, you will be refunded the purchase price minus the actual shipping costs. In these cases we will have to have received the package back to re-ship, or refund.

Maggard Razors requires all international orders over $150.00 to provide additional information to prevent fraud.

Upon placing an order over $150.00 you will receive an email requesting a photo copy of your ID and a photo copy of your credit card with the name and last 4 numbers visible. 

We also require your billing and shipping address to be the same. If they do not match we will ship to the billing address. If this is a problem we will cancel the order. 

We may also require you to call us to give us more information. 

We will hold the order for a week. If we do not hear from you in that time we will refund and cancel the order. 

Thank you for your cooperation. 

APO/FPO Yes! We ship to APO/FPO addresses! Sometimes packages are not scanned and can seem to stay in a certain area for a while. Please do not be alarmed. The bar code may have been damaged or you may have gotten a lazy postal carrier. Be patient your package will arrive. Under 16 ounces will ship via First Class with tracking. Over 16 ounces, we ship Priority Mail with tracking. There is No Guarantee on delivery times.

Return Policy

Damage:  If your item is damaged or defective in some way, we will make sure you are taken care of.   Please contact us with pictures and a description of the damages within 10 days of arrival and we will arrange for appropriate compensation or a replacement at no cost to you.

Defects:  If your item has a defect please contact us with pictures and a description of the defect within 10 days of arrival and we will arrange for appropriate compensation or replacement. If a problem arises after 10 days, please contact the manufacture directly.

Return Policy

Razors – Unused replaceable blade razors may be returned within 10 days for a full refund* or store credit

Straight razors, vintage razors, used, or restored razors may be returned within 10 days for a refund* or store credit less a 20% restocking fee

All other Products – Unused items may be returned within 10 days for a full refund* or store credit.

For orders that qualified for free shipping, if a return causes the resulting total order size to be under the free shipping threshold (currently $45.00), the actual cost of shipping we paid will be reduced from your refund.  For EDGE Members, if a return causes your order total size to be under $45.00, we will reduce half the cost of shipping from your refund.

Used products may not be returned.

Clearance – All sales are final on clearance merchandise.
Samples- All sales are final on samples.

 

Buyers are responsible for all return shipping charges.
Buyers are responsible for all exchange shipping charges.

Please ship all returns in a box. We are not responsible for damaged items that are returned to us. If an item arrives damaged we will take the appropriate % off of the return. If the item is completely damaged we will not issue a refund. Please take care in packaging returns. Thank you.

TERMS & CONDITIONS

Product Reviews Maggard Razors reserves the right to publish, modify, deny, translate, or display on various media any user submitted content. You also grant Maggard Razors the right to use the name that you submit with such content. You also agree that you own or control all rights to the content you post or submit. Maggard Razors shall have no responsibility and assumes no liability for any content posted by you or anyone else.  

Copyright & Trademarks Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is the property of Maggard Razors and is protected by United States and international copyright laws. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content in whole or in part. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written consent from Maggard Razors.

Product Descriptions and Prices We attempt to describe products featured on this site as accurately as possible. However, we do not warrant that product descriptions or other content of this site is error-free. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. (If you are not completely satisfied with your purchase, you may return it as described in our Return Policy)

Store Location

We are located in downtown Adrian next door to El Chapulin restaurant on S. Winter Street.

MAGGARD RAZORS, LLC
124 S. Winter St.
Adrian, MI  49221

Map to Maggard Razors

 

 

101 Responses to “About Us / Store Info”

  1. Michael Rosa June 8, 2018 at 5:41 pm #

    Maggard Razors offers free shipping on orders over $45.00 to Brazil ? I need to know because I wanna do one order .

    (Maggard Razors Reply: No, unfortunately, only to the USA. That said, our International rates are the lowest in the market!)

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